Novel Prep
Student Success Coordinator-Bilingual Mandarin
Full Time • Santa Monica
Job description:
Key Responsibilities
Academic Coordination
- Track student class schedules, course requirements, assignment deadlines, and the SMC academic calendar.
- Create and share weekly study plans based on upcoming deadlines, exams, and academic needs.
- Support students with course registration, add/drop requests, and enrollment-related issues in coordination with SMC offices.
- Serve as the main liaison between students, SMC faculty, advisors, and administrative departments.
- Monitor academic progress, attendance, and at-risk situations for the cohort, and report concerns to the China program team.
- Help students understand and use SMC academic resources, including tutoring, writing support, library services, and counseling.
Student Affairs & Wellbeing
- Serve as the primary daily support contact for students’ academic, personal, social, and logistical needs.
- Provide cultural orientation and ongoing guidance to help students adjust to studying and living in the U.S.
- Monitor student wellbeing and identify concerns such as academic stress, homesickness, health issues, or interpersonal conflicts.
- Assist students with daily life needs, including transportation, medical appointments, banking, local services, and emergency procedures.
- Support student conduct expectations and escalate serious concerns to the Program Director when needed.
- Act as the designated emergency contact during program hours and follow the established escalation process for urgent issues.
Daily Reporting & China Team Communication
- Prepare a structured daily summary report for the China program team, including attendance, academic updates, student concerns, and parent follow-up items.
- Participate in regular briefing calls with the China team.
- Provide clear, accurate, and well-organized updates so the China team can communicate effectively with families.
Qualifications
Required
- Bachelor’s degree required; background in Education, Counseling, Psychology, Student Affairs, or a related field preferred.
- Professional bilingual proficiency in English and Mandarin Chinese, both written and spoken.
- Minimum 2 years of experience in academic advising, student support, student affairs, or a similar student-facing role.
- Strong organizational skills and ability to manage and monitor a group of 20+ students.
- Authorized to work in the U.S., or eligible and willing to be sponsored for a work visa.
Strongly Preferred
- Experience supporting Chinese international students in the U.S.
- Familiarity with the U.S. community college system, course registration, and transfer pathways.
- Experience as an academic mentor, student life coordinator, or student support staff in a bilingual or international education setting.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Compensation: $60,000.00 - $68,000.00 per year
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